Frequently Asked Questions
Everything you need to know about shopping with PokeNinJapan.
Where are your products shipped from?
All our authentic fashion pieces and accessories are shipped directly from our warehouse in Tokyo, Japan, ensuring you receive genuine Japanese streetwear and designer items.
How long does international shipping take?
We offer global shipping via DHL and EMS. Typically, orders arrive within 5-10 business days depending on your location and customs processing times.
Are the items authentic and brand new?
Yes, PokeNinJapan guarantees 100% authenticity for every item in our store. We source our products directly from authorized retailers and official brand distributors in Japan.
What is your return policy for international orders?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Will I have to pay import duties or taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country. We recommend checking with your local customs office for details.
How do I determine the correct size for Japanese clothing?
Japanese sizing can often run smaller than Western sizing. We provide a detailed size chart and measurements (in cm) on each product page to help you find the perfect fit.