Returns & Exchanges
At PokeNinJapan, we want you to be completely satisfied with your street-style fashion; therefore, we offer a 30-day return policy for all unworn items with original tags attached. Please ensure all apparel is free from odors, stains, or signs of wear to qualify for a full refund.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Securely place the items in their original packaging, ensuring all Japanese streetwear tags and accessories are included.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the garment, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing